Visitor Information

Visitation Policy

Virtua Health recognizes the importance of support persons and visitors to aid in the recovery of our patients. To provide a safe and more restful environment for patients, please adhere to the following policies and requirements.

  • All visitors are required to check in and obtain a visitor pass from the front lobby staff upon arrival.
  • All visitors must be 12 years of age or older, and those under 16 must always be accompanied by an adult.
  • Restrictions may be enacted when flu and/or respiratory activity is high in the community, and face masks may be required in certain areas. All visitors must cooperate with all safety protocols as requested or instructed by Virtua staff.
  • Virtua promotes a mutually respectful environment for visitors and staff. Virtua reserves the right to restrict or limit visitation.

General Visitation:

Visiting hours at all Virtua hospitals – Virtua Marlton, Virtua Mount Holly, Virtua Voorhees, Virtua Willingboro, and Virtua Our Lady of Lourdes – are 9 a.m. to 8 p.m., seven days a week, though department-specific exceptions exist (please see the next section of this page, below).

  • We request that only two visitors be at the patient’s bedside at one time. Additional visitors can wait in visitor waiting areas/lounges on the units. The care team may modify this guideline depending on the patient’s medical, emotional, and psychological needs, the level of activity in the unit, and available space.
  • Patients may identify up to two Care Partners to participate in their care while in the hospital. One Care Partner is permitted to stay with the patient beyond general visiting hours as needed; this guest cannot require supervision or physical assistance. Overnight accommodations will be granted on a case-by-case basis.

Department-Specific Requirements:

Pediatrics

  • One or both parents/guardians can visit/remain with a patient who is a minor at any time.
  • Other designated support persons may visit between 9 a.m. and 8 p.m. each day. Please limit visits to two people at a time.

Labor and Delivery

  • Up to three specifically identified support persons can accompany a laboring patient.
  • A doula is considered part of the care team and is not included in the visitor capacity limit.

Mother-Baby Unit

  • One support person may stay 24/7. Two additional visitors at a time are permitted from 9 a.m. to 8 p.m. Exceptions may be made for minor siblings to visit.

Neonatal Intensive Care Unit or Special Care Nursery

  • Up to two parents/guardians have unlimited visitation.
  • Identified support persons may visit any time so long as a parent/guardian is present and there are no more than two visitors at the baby's bedside.
  • Children under 18 years old are not permitted.

Behavioral Health Units (Virtua Mount Holly and Virtua Willingboro hospitals)

  • One designated visitor per patient can visit by appointment only from 6 p.m. to 7 p.m. Visitors must contact the department for details regarding the duration of the visit and other specific information.

Hospital Patients in Isolation

  • Visitation is limited for patients who in quarantine isolation, which may include patients who are positive for COVID-19 or under investigation for COVID-19.
  • Exceptions are granted for patients with disabilities upon request. Speak with your loved one's care team for specific guidance.

Exceptions to Visiting Guidelines:

Visiting exceptions will be made on a case-by-case basis through communication with the care team. Exceptions may include:

  • Patients in end-of-life situations or those who are critically ill or injured may be granted various exceptions and restrictions may be lifted as needed.
  • On the day of the patient’s surgery, visitors may visit prior to surgery and then wait in designated waiting areas until the patient returns to the room.
  • Patients with disabilities such as sensory impairment or developmental/cognitive disability may have one visitor 24/7 as needed.
  • Visitors arriving outside of regular visiting hours (9 a.m. to 8 p.m.) must enter via the Emergency Department entrance and check in with the security officer. Admittance is not guaranteed.

Requirements of All Visitors

  • All visitors are asked to comply with Visitor guidelines as set forth to maintain the safety of patients, colleagues, and visitors so as to minimize the potential spread of infection.
  • Visitors who show signs of illness - such as coughing and/or “cold-like” symptoms - are asked to refrain from visitation and may also be asked by staff to leave if such symptoms are present.
  • If you have been diagnosed with COVID-19 in the last 7 days, we ask that you postpone your visit to avoid transmitting the virus to vulnerable patients.
  • While face masks are no longer required in most cases, there may be situations where you will be asked to wear a mask. This may include:
    • When the patient you are visiting has a respiratory illness or symptoms
    • When another individual in the room in which you are visiting requests that you mask
    • In some instances for those patients who may be immune compromised
    • When the amount of COVID-19 circulating in the community increases
  • Face masks will be provided anywhere they are required.
  • Visitors to patients diagnosed with COVID-19 must wear a mask and gown for safety.
  • Visitors to patients who are on isolation precautions will be instructed in what personal protective equipment (PPE) they need to wear to enter the patient’s room.
  • Visitor will apply hand sanitizer (gel) at time of entry and will be instructed to wash hands on entering and leaving patient rooms.
  • Visitors are asked to review the screening questions upon arrival to ensure it is safe for them to visit their loved one.
  • Visitor will receive a visitor pass that signifies permission to visit. This must be visible at all times.
  • Visitor may on occasions may be requested to step outside of patient rooms during certain periods or treatments.

These requirements are designed to keep you, your loved ones, other patients, and our staff safe. We appreciate your cooperation.

For more information, including contact information and driving directions, visit our Locations page.

Smoke Free Campus

Virtua became one of the first hospital systems in New Jersey to transform itself into a totally tobacco-free environment.