Virtua Willingboro Hospital achieved the highest reputation score of any acute care U.S. hospital in 2024 according to data released by California-based firm Reputation. Earning a score of 881 (out of 1,000) based on Reputation’s proprietary algorithm, Virtua Willingboro demonstrates leadership for its comprehensive and dynamic digital footprint.

“We seek out and welcome patient feedback in all forms,” said John Kirby, president of Virtua Willingboro Hospital and a senior vice president for Virtua Health. “It’s the age of the empowered consumer, and online listings help people make informed decisions about where to seek care. We consider it an honor to care for the residents of Burlington County, and they have honored us by engaging with us in person and online.”

“It’s remarkable for a suburban community hospital to earn such an impressive reputation score. It demonstrates that the employees take pride in delivering quality care and that patients are eager to help spread the word,” said Liz Carter, chief marketing officer for Reputation. “The entire Willingboro team should take great pride in this accomplishment.”

Virtua Willingboro received 685 online reviews in 2024 and an average rating of 4.82 stars (out of 5). Review volume and sentiment are the driving factors of a reputation score; however, Reputation also measures responses to reviews, listing accuracy, and listing views, among other considerations, to generate the ultimate score.

Each February, Reputation issues its 800 Awards to listings that maintained a score of at least 800 the year before. A reputation score of 700 or more is considered high-performing. Therefore, any listing that meets or exceeds 800 can be considered the gold standard. Beyond health care, Reputation assesses restaurants, real estate, banking, hospitality, and several other industries across the U.S. and the European Union.

Virtua Health had 86 online listings receive the 800 Award for their 2024 performance, an increase from 73 listings in 2023. In addition to Virtua Willingboro, Virtua Marlton Hospital also surpassed the 800 benchmark, having earned a 4.5-star average based on 150-plus online reviews.

Among Virtua’s outpatient award winners are 22 rehab services locations (representing PT & rehab, cardiopulmonary care, and the outpatient hand center in Voorhees), 15 labs, and 12 joint-venture ambulatory surgery centers. Additionally, 12 providers achieved reputation scores of 800 or more, many for the first time.

Three locations even achieved or surpassed a reputation score of 900. They are:

• Virtua Physical Therapy & Rehab - New Hanover (909)
• Virtua Physical Therapy & Rehab - Cherry Hill at Springdale Road (901)
• Virtua Physical Therapy & Rehab - Delran (900)

“Patient feedback is our compass. It guides us in supporting those we serve on their unique healthcare journeys,” said Chrisie Scott, chief marketing officer and senior vice president for Virtua Health. “This recognition shines a light on our vibrant culture, dedicated staff, and our unwavering commitment to excellence, and ignites a sense of pride within our team to keep going the extra mile with every patient encounter.”

For the full list of 800 Award winners, visit reputation.com.